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Guarantee Terms
What is the guarantee period for Brilliance products?
All Brilliance products come with a two-year guarantee from the date of purchase.
Are there any exceptions to the two-year guarantee?
Yes. Commercial-use blenders (models BSB-1 & BSB-2) carry a one-year guarantee only.
What does the guarantee cover?
The guarantee covers manufacturing defects and faults under normal household use during the guarantee period.
What is not covered under the guarantee?
Damage caused by misuse, commercial use (except specified models), improper handling, or unauthorized repairs is not covered.
Shipping Terms
How long does shipping take?
We ensure on-time delivery within 3–5 business days after order confirmation.
Which courier service do you use?
We ship all orders through our trusted and reliable courier partners to ensure safe and timely delivery.
Will I receive tracking information?
Yes, once your order is dispatched, you will receive tracking details to monitor your shipment.
Is shipping safe and secure?
Yes, your order is packed securely and handled with care to ensure it reaches you in perfect condition.
Order Returns
What is your return policy?
We offer a within 7-days return policy. You can return eligible items within 7 days of receiving your order.
How do I return an item?
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
When will I receive my refund or replacement?
Once we receive and inspect the returned product, we will process your refund or replacement within a 3-5 working days.
How do I request a return?
You can contact our customer support with your order number and issue details.
Shopping Information
How do I find a product?
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Can I save products to my wishlist?
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
How do I know if a product is in stock?
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Can I purchase products as a guest?
Yes, you can make purchases as a guest without creating an account.
Payment Information
What is Cash on Delivery (COD)?
Cash on Delivery allows you to pay in cash when your order is delivered to your doorstep. No advance payment is required.
Is Cash on Delivery available on all products?
COD is available on most products. However, availability may depend on your location and the product type.
Can I use a coupon code?
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
Are there any extra charges for Cash on Delivery?
In some cases, a small COD service fee may apply. Any applicable charges will be shown at checkout before you place your order.